We want your walking or running adventure to be fun and enjoyable. In building your proposed itinerary we have tried to be as flexible as possible, accounting for your preferences and requests to build a trip that meets your requirements. We do, however, have to impose a set of booking conditions which outline our mutual responsibilities and clarify your consumer rights. We have kept these booking conditions as straightforward and friendly as possible and we request that all customers read them carefully before booking. 

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1. The Booking Process

 

When you request a national trail adventure from us, we will provide you with a proposed itinerary and an indicative price. The price you are quoted is based on accommodation and transport availability at the time of your request. We may iterate through a number of proposed itineraries until we have built a trip that you are happy with. 

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If you choose to proceed with your booking, we require a deposit of £250 per person. The deposit may be higher if you have requested accommodation or other services which are supplied to us on a non-refundable basis. Your proposed itinerary will specify the deposit required for your trip.   

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At the point you inform us that you intend to make a booking, we will ask you to nominate a lead passenger. This person will become our main point of contact and assumes responsibility for the group. Importantly, the lead passenger assumes responsibility for payment of the deposit and final balance by all members of the group - even where we have split the deposit/final balance payment into separate invoices to enable members of the group to pay separately. For the avoidance of doubt, where members of a group make individual payments, they are making payments towards a single booking, forming a single contract between the group and Walk Your Way Limited. The booking cannot be confirmed until the full deposit has been paid. 

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Once your deposit has been paid, we will proceed to make the accommodation, transport and baggage transfer arrangements that are required for your chosen itinerary. Occasionally, accommodation or transport availability and cost may have changed between our initial quote and the time you place your booking. If that is the case then we will communicate with you immediately and give you the option to proceed at the amended price or to receive a full refund of the deposit paid. 

Once we have made the required arrangements for your trip, we will send you a booking confirmation - at this stage your booking is considered firm and your deposit non-refundable. The remaining balance is due 8-weeks (56-days) before your trip start date. If you book within this 8-week period, the full amount will be due at the time of booking.

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At the point at which your booking is confirmed, you have entered into a legally binding contract with Walk Your Way Limited, a Limited Company registered in England and Wales. Our registered office is 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE and our company registration number is 16810136. Your contract is directly with Walk Your Way Limited - we do not use agents to sell any of our trips. As we are registered in England and Wales, any dispute between you and Walk Your Way Limited will be decided in English Courts, irrespective of where in the world you are based. 

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2. Payment

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All trips are quoted in Pound Sterling (GBP). Our preferred method of payment is via bank transfer, but we can also accept payment by personal debit/credit card (excluding AMEX). We will detail payment options on your proposed itinerary and will send you bank details (or a payment link if you request to pay by debit/credit card) when you inform us that you would like to go ahead and book.

 

Most of the trips that we organise are classed as a package under the Package Travel Regulations (PTR 2018), with Walk Your Way Limited acting as an ‘organiser’. If this is not the case then it will be made clear in your invoice, before you pay your deposit. Under the PTR, we assume responsibility for the delivery of your package. Any monies that you pay to us are held securely in a trust account until your trip has completed. In the event of our insolvency, this trust account would be used to reimburse you, or to enable your trip to continue. 

 

The trust account used requires that the full payment for your trip (as stated on your invoice) settle directly into that account. We have no access to this money until your trip is completed, offering you complete protection. Payment should be made by direct bank transfer into our trust account (details provided on your invoice). If you are an overseas customer, you are welcome to use third party services (such as Wise) to make that bank transfer, so long as the full invoice amount is credited to our account in GBP (£). 

 

We will remind you prior to the due date of your final balance. No compensation will be payable if we are forced to cancel your booking due to non-payment of your final balance. 

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3. If You Need to Cancel Your Trip

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We understand that plans can change and we try to be as flexible as possible. However, please respect that when you book with us, you are booking a bespoke package. We cannot re-advertise or re-sell your itinerary. We are also proud to work with a number of independent businesses and small suppliers with whom we wish to maintain a long-term relationship. Cancellations are damaging to those businesses and the relationship we enjoy with them.

 

If you need to cancel your holiday, please let us know in writing (by email to walk@walk-your-way.co.uk) as soon as possible. The following cancellation charges will apply, based on the number of days before your holiday start date that we receive your notification:

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• More than 56 days before your trip start date: We will retain your deposit.

• Between 14 and 56 days before your trip start date: We will retain 50% of the cost of your trip or our non-recoverable supplier costs, whichever is the greater amount. You may be able to recover these costs from your travel insurer.

• Within 14 days of your trip start date: We retain 100% of the cost of your trip. You may be able to recover costs from your travel insurer. 

 

If you do not arrive at the start point for your trip or you curtail your trip after it has begun then we are unable to provide a refund for unused services, including accommodation or baggage transfer. We strongly recommend you take out travel insurance at the time of booking to protect yourself against unforeseen circumstances that may lead to cancellation or curtailment.

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4. If You Want to Change Your Booking

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If you need to make a change to your confirmed booking, please contact us. If you wish to extend your trip or add additional group members then we will provide you with a quote, which you can choose to accept. 

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If you wish to amend your booked accommodation, transport or baggage transfer then we will do our best to accommodate your request, although this may not always be possible, especially on popular trails or at short notice. We reserve the right to charge an amendment fee of at least £50, in addition to any additional costs incurred from our suppliers.

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Changing the dates of your trip may not always be possible - especially at short notice. Much of the accommodation that we use is in high demand and whilst we will explore this option for you, we cannot guarantee to be able to change the date of your booked arrangements. In order to explore this option, we will charge an admin fee of at least £50. We will also pass on any change fees or price increases imposed by suppliers as a result of these changes.

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Reducing the total number of people in your group may not reduce the overall cost. We book some accommodation and most transport and baggage transfer at a fixed price for your group, rather than on a per person basis. If you reduce the number of people within your group we will re-quote for our services for the remaining passengers. If the remainder of the group chooses not to go ahead with the trip then our standard cancellation charges would apply for all members of your group.

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You may be able to transfer your booking to another person, who you introduce to us, subject to that person being willing and able to accept these booking conditions. In this scenario, you assume joint responsibility with them for payment of the deposit and final balance, along with any amendment fees charged by our suppliers. We will also charge an admin fee of at least £50 to make these changes.

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If you are thinking of changing or transferring your booking then please contact us (walk@walk-your-way.co.uk) as soon as possible so that we can explore your options. 

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5. If We Have to Amend Your Trip

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Very rarely, we may be let down by our suppliers or there may be unavoidable changes to your itinerary (sometimes at short notice) due to amendments to public transport timetables or other unforeseen circumstances. On the very rare occasion that this occurs, we will seek a solution that minimises the impact on your proposed itinerary - for example booking you into alternative accommodation. In these cases no additional charges will be applied and we will always try to ensure that the alternative is of the same or a better standard than that originally booked. We do ask for a degree of flexibility and understanding on your part, especially in locations where there is limited accommodation. A minor change of this nature is not grounds for cancellation of your booking.

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Occasionally your trip may be disrupted by factors beyond our control - including natural disaster/weather related events or strike action/mechanical breakdown by transport providers. In these circumstances we will proactively work with you to enable you to continue with as much of your proposed itinerary as possible. We plan your itinerary with the intention that you can walk all sections of your chosen trail (if applicable. Occasionally on the ground disruption (including weather conditions) may mean that it is not safe or possible for you to complete your planned route and that it is necessary for you to follow diversions or, in extreme cases, miss a section of your walk. In these instances we will help you reach your pre-booked accommodation so that you can continue with as much of your planned itinerary as possible. 

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Although very unlikely, there may be instances where we are no longer able to deliver the trip that you have booked. This would principally be a result of the failure or withdrawal of a supplier that is key to your itinerary, where no reasonable alternative exists. In those cases you would receive a full refund of all monies paid, but no additional compensation would be payable. No compensation will be payable if we are forced to cancel your booking due to non-payment of your final balance. 

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6. Your Responsibilities

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To ensure a smooth trip, we ask that you provide us with accurate and complete information at the time of booking. We also strongly suggest that you have adequate travel insurance in place at the time of booking your trip. As a minimum this should provide coverage for cancellation or curtailment of your trip and a level of protection for you and your belongings whilst on your trip.

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As soon as we issue a booking confirmation, you should check it carefully to ensure that all details are correct and notify us immediately if anything is incorrect. Changes or amendments that are not pointed out to us immediately will be considered a change to your booking and charges may apply.

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All the trips that we create take place within the UK. If you are travelling to the UK to undertake your trip then it is your responsibility to familiarise yourself with passport, visa, immigration and customs requirements. We can not accept any responsibility if you are unable to undertake your trip due to factors related to immigration requirements. 

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We also ask you to recognise that you are booking a self-guided trip which assumes a level of self-responsibility to:

• Ensure that you fully understand the physical demands of a trail walking or running holiday.

• Be confident that you have sufficient navigation skills for your chosen route and that you have the required equipment to keep yourself and your group safe on the trail.

• Familiarise yourself with your chosen itinerary, noting the daily distances involved and any time or pace constraints that you need to adhere to - for example to be able to arrive at your daily end-point in time for required transport connections. 

• Be aware of any conditions associated with your booking, including accommodation check-in and check-out times, or the need to pre-notify our suppliers (e.g. pre-arranged taxis) of your intended arrival times.  

• Recognise that suppliers (such as accommodation providers and baggage transport providers) may impose additional terms and conditions which, once notified to you, you are deemed to have accepted. This may include the need to leave a credit card deposit at check-in to your accommodation to cover any incidental charges.

• Have access to sufficient funds to enable you to use public transport or taxis to reach your daily accommodation if you choose to skip all or part of a stage of walking that we have arranged for you. Additionally, some itineraries may require you to use local buses, ferries or other forms of transport which we are unable to pre-book or pre-pay (these will be outlined in your itinerary, confirmation or trip documentation). You should ensure that you have adequate funds (sometimes only cash payments may be accepted) to make these payments when required. 

 

Crucially, by booking a self-guided walking or running trip you are assumed to recognise that these activities carry an inherent element of risk and that you are solely responsible for your safety and wellbeing whilst undertaking the activity element of your trip. For absolute clarity, we are only liable for elements of the trip that we have arranged for you (e.g. accommodation, baggage transfer and transport). You are booking a self-guided package and we take no responsibility whatsoever for your safety or wellbeing whilst you are walking/running or taking part in any other activities not organised by us during your trip. 

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Whilst we take care to provide up to date and reliable information and advice, we take no responsibility for you whilst you are on the trail. We may provide advice and suggestions, but it is your responsibility to verify that these are accurate and safe at the time of your trip, adhering to local restrictions where necessary. Our liability is strictly limited to the proper performance of any of the services that we have arranged for you. You also agree to pay any charges passed onto us by our suppliers for damage caused by you or your party.

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7. If You Are Unhappy With Any Element Of Your Trip

 

If you have any feedback on your experience on the trail then please let us know by email (walk@walk-your-way.co.uk) or in your end of trip feedback form. We consider all comments carefully and we are always grateful when our clients take the time to provide feedback.

 

If you are unhappy with any booked element of your trip, or have a complaint about your accommodation or any of the services provided on the trail then please initially raise this directly with the supplier (e.g. accommodation operator) at the time. Many problems are minor operational issues and can be solved immediately on the spot. We take our responsibility under the Package Travel Regulations (2018) very seriously and will always try to resolve any issues that are brought to our attention. However, it is incredibly difficult for us to intervene if you subsequently raise issues that the supplier did not have the opportunity to rectify at the time.

 

Sometimes you may ask us to provide information to suppliers - e.g. in relation to dietary requirements. We always pass this information on at the time of booking and we ask suppliers to facilitate these requests wherever possible, though we can make no guarantees. 

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8. Your Data

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Any personal information we collect from you during your enquiry or booking will be used solely for the lawful purposes of understanding your requirements, preparing your itinerary, administering your booking, and communicating with you in relation to your trip.

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In order to provide the booked services, we may need to share necessary details (e.g., your name, contact details,  arrival times or dietary requirements) with our third-party suppliers, such as accommodation providers and transport operators.

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We will only retain your personal data for as long as is necessary to complete your trip and to comply with our own legal and administrative obligations under the PTR 2018. All data is handled in accordance with UK data protection law. We are registered with the Information Commissioner's Office (Registration number: ZC033667).